Empathy and Intelligence in Design
Applied to the web and other products
While it may seem like out of a constant stream of conscious I pluck a few nuggets here and there and share them, randomly. The dots are actually more connected than that….really. Before the story about emphatic design I shared last month, Jeffrey Zeldman explained to me how Microsoft could’ve avoided being riven on Twitter with a chatbot. And, a few weeks later Mike Davidson talks about his time at Twitter.
The last time Mike and I hung out, we laughed a lot, and I wondered when he’d talk work. He has and I recommend you read about his 3 years in San Francisco. Then read Eric A. Meyer and @sara_ann_marie’s book.
The connection between the topics? The importance of empathy and emotional intelligence in product management. Designing for real life applies to 140-character messaging platforms, a bicycle drivetrain, and the experience of a ride, or whatever products you’re working on.
Back to the randomness, another time when Mike and I hung out in the Tesla line together to reserve a historical product we discussed the importance of contributing something meaningful, as he’s done. Then, today, chris matthews said to me about his time in the bike industry
Everyone wants to be a part of the history that matters
Nobody remembers a t-shirt.
True and perhaps that meaningful history you make is an empathic and intelligent product.
